FAQ

Last Updated April 4, 2020

How do the drones work?

Gather AI uses a proprietary autonomy engine featuring the state of the art in robotics, computer vision and deep learning. Our engine enables a fleet of drones — using only their cameras — to map the environment, collect inventory data, count cases, measure temperature, and read barcodes without the need for additional warehouse infrastructure.
Each drone is paired to a tablet device providing live inventory data with no need for network connectivity. The collected data can be viewed directly on the tablet or on the web, once it has uploaded to our servers via the app.

What happens if barcodes are not visible?

The Gather warehouse dashboard will report an exception for each location where cases are found but the barcode is not read. The exception report contains an image of the location, case count, and the location index.

How much time does automating a facility take?

It depends on the size and density of your facility. For a 100,000 square foot facility with 1,500 bin locations, it takes two days for our forward deployment engineers to automate the warehouse. After the automation is complete, our engineers will conduct a day of onsite training to ensure your team members are comfortable running our drones.

Can the drones operate in cold storages?

Yes! The drones can operate at temperatures as low as 14 degrees Fahrenheit.

How much time does it take to scan an aisle?

It depends on how many bins your aisle has. Each bin or storage location takes anywhere from 2.4 to 3.8 seconds to scan.

Do you integrate with Warehouse Management Systems (WMS)?

We provide an API to retrieve the inventory data for your WMS and integration services as needed.

How long can the drones fly?

The drones can fly continuously, but do need to land for battery swaps. On average, a battery can sustain up to 25 minutes of flight. When its battery level becomes low, the drone will return to a previously designated landing spot to charge or swap batteries, after which it will continue with its data-gathering mission. Battery swapping takes 60 seconds.
If the optional battery-charging station is installed, swapping is not necessary, and a recharge takes 45 minutes.
We provide four extra batteries with each of our drones to keep them running continuously.

How many drones do I need?

It depends on how often you need to conduct physical or cycle counts, and the size of the facility. For example, a 25,000 square foot facility will only need a single drone if it needs a full-facility physical count every four hours, whereas four drones will be needed if a physical count is needed hourly.

How do you charge for the drones?

We don’t! We provide inventory-as-a-service. The hardware belongs to us, the inventory data to you.

How much time does it take for reports to be generated?

The visible case counts and HD images are available live. After a battery's worth of flight, the inventory report with approximate per-bin case counts are available in roughly eight and a half minutes.

What happens if the hardware breaks?

Under reasonable use, if the hardware breaks, we will ship you a replacement within 24 hours at no additional cost. It comes out of the box ready to deploy.